Service matters

It’s amazing to me how much of a difference it makes in a service business when the employees care whether or not they make a good impression.

People seem to think there’s a time and place for good service. As if people who eat at McDonalds don’t actually care whether they’re treated like people or not. Nine times out of ten I’ll eat at Dave’s Chillin and Grillin down the street instead of McDonalds, even when I want McDonalds, just because Dave is a cool guy and I like to go chat with him while I eat.

That’s the power of good service.